Telephone: 01202 706531
Orchard Training

Advanced Communication Skills

Maximum delegates: 12
Duration: 1 day

Who is this course for:
This course is for people who wish to take their inter-personal skills to the next level.  Ideal for people who have a responsibility for managing a team and / or developing client relationships.

Why attend this course:
A common mistake that many people make in business is to assume that everybody is alike and so communicate with them as they would like to be communicated to.  In addition to being incorrect, it is also foolhardy because this assumption is the best way to ensure that the other person will not do business with you.  If you deal with clients or work with colleagues then this is an essential course to ensure that you get the most out of your working relationships (and enjoy doing it at the same time).

Course Objectives:
• Create trust as the foundation of your relationships
• Detect client needs and respond to them appropriately
• Communicate effectively with everyone
• Overcome any difficult working relationships
• Expand your current network
• Flourish at networking events

Course Outline:
In this course, you will discover the ways in which people receive and process information and appreciate that everyone is different.  You will learn how to recognise people’s different styles and how you can flex your method of communication to connect with people of all styles.  You will find out how to build trust and credibility with your clients and how to expand your current network in order to grow your business.  You will also examine your own business relationships to identify ways that you can move them forward.

“To effectively communicate, we must realise that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others”
Anthony Robbins

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